Technology

National Express Uses Teleopti WFM to Keep Passengers on the Move

Posted on April 4, 2019 by Brian

Teleopti announced today that National Express, the largest operator of coach services in the UK, is using its workforce management (WFM) solution to create schedules for over 160 frontline employees, working complex shift patterns in its customer service centre. The National Express contact centre supports ticket sales and assistance to customers of its bus and coach services every day of the year. The customer service teams also manage online queries. The customer service centre handles…

Grindr ‘up for sale on security grounds’

Posted on March 29, 2019 by Brian

The move comes after US authorities expressed concern that the firm’s ownership of the US-based firm is a national security risk, sources told Reuters news agency. Kunlun Group bought a 61.5% stake in 2016 from the company’s US founders, taking full control in January 2018. It had been planning a stock market listing for the app. However, it has apparently changed its mind following the intervention of the Committee on Foreign Investment in the United…

Huawei shows off flagship camera phone

Posted on March 27, 2019March 27, 2019 by Brian

Smartphone-maker Huawei has been showing off its new handsets at an event in Paris. The controversial Chinese company is keen to gain market share from Apple and Samsung, as well as more users in Europe. The two phones- the P30 and the P30 Pro – go on sale in April, with a UK starting price of £699. The launch comes in the middle of a political storm for Huawei over alleged links with the Chinese…

Facebook ordered to stop tracking people in Belgium without consent

Posted on February 28, 2019March 29, 2019 by Brian

Belgium’s privacy watchdog said the website had broken privacy laws by placing tracking code – known as cookies – on third-party websites. Facebook said it would appeal against the ruling. The social network faces fines of 250,000 euros (£221,000, $311,000) a day if it does not comply. The court said Facebook must “stop following and recording internet use by people surfing in Belgium, until it complies with Belgian privacy laws”. “Facebook must also destroy all…